Refund Policy

Corner-Cart is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds are issued for purchases made through our seller network. Because our products are primarily fresh beverages (aguas frescas) and perishable goods, refund eligibility is handled on a case-by-case basis.

Refunds may be issued in the following circumstances:

• Product was spoiled, contaminated, or unsafe at the time of purchase
• Wrong product was provided (different from what was ordered)
• Customer was charged incorrectly (duplicate charge, wrong amount)
• Product quality was significantly below reasonable expectations

To request a refund:

1. Contact us within 24 hours of your purchase
2. Provide your order number or receipt details
3. Describe the issue with your purchase
4. Include a photo if applicable (product quality issues)

Refund requests can be submitted via email at support@corner-cart.com or by contacting the seller directly who will escalate to our admin team.

All refunds are processed by Corner-Cart administrators — sellers cannot issue refunds independently. Approved refunds are processed within 3–5 business days. Refunds for card payments are returned to the original payment method. Cash transaction refunds are handled at the admin's discretion and may be issued as store credit.

Partial refunds may be issued when: only some items in a multi-item order are affected; the product was partially consumed before the issue was discovered; the issue is related to personal preference rather than quality or safety.

Refunds will generally not be issued for:

• Change of mind after purchase
• Products consumed in full without complaint at point of sale
• Requests made more than 24 hours after purchase
• Inability to provide order details or proof of purchase
• Natural variation in handmade/fresh products (slight color or taste differences)

When a refund is issued, the corresponding commission and admin share are reversed in the financial ledger. Refund entries are tracked separately from sales for transparent reporting. Sellers are not penalized for legitimate product quality issues beyond the commission reversal.

Upon voluntary termination in good standing, seller security deposits ($1,200) are refunded within 30 business days. Deductions may be made for: outstanding inventory balances; equipment damage beyond normal wear; unpaid threshold charges; any other financial obligations. The deposit is forfeited in cases of termination for cause (fraud, theft, or serious policy violations).

If you disagree with a refund decision, you may appeal by emailing support@corner-cart.com with additional details. Appeals are reviewed by senior management within 5 business days.

For refund inquiries:
Email: support@corner-cart.com
Phone: (323) 555-0199
Hours: Monday–Friday, 8 AM – 6 PM PT